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FAQs

What is Easybuyafrica?
www.easybuyafrica.com is an online shopping website offering our customers the access to shop from their favorite websites/brands around the world (US,UK, UAE, India, and China), Then have their ordered items delivered right to their doorstep.
How do I contact the customer service?
Since your satisfaction is very important to us, you can reach us via the following channels: 1- Phone: by calling +255789000877 (9:00 AM – 6:00 PM Monday To Friday, Saturday 9:00 AM – 3:00 PM). 2- Visit us at our shop, located in Palm Residency, opposite to Ocean Road Hospital (9:00 AM – 6:00 PM Monday To Friday, Saturday 9:00 AM – 3:00 PM). 3- E-mail: cs@easybuyafrica.com. 4- Our Facebook page: https://www.facebook.com/easybuyafrica.
What are the payment methods?
For now we are accepting cash payments at our Easybuyafrica shop, in a very short time we will be integrating other payment methods into our system like: 1- Mobile Payment. 2- Bank Deposit. 3- Credit Card. Nevertheless if you have an urgent order, and you don’t have time to visit us, just give us a call +255789000877 and we will find a way to help you.
What is the online price?
Online price is the price for the item without adding any other cost such as domestic shipping or domestic Taxes. It is the price that you always see when you look for the item online
What is the domestic shipping?
It is the shipping cost that the website charges to deliver the item to one of our offices in the US, UK, UAE, India, and, China. Sometimes it's free shipping like Zappos, sometimes it's flat fee like Ralph Lauren ($8), sometimes it depends on the amount like Macy's and sometimes it's free after a certain amount like Old Navy (free shipping over $50).
What are the domestic taxes?
It's the tax that you pay inside the country you are buying from imposed by some websites. The only way to find out whether there is a domestic tax on your order or not is to go for the checkout with the website and see if there is a tax or not applied on your order.
What is Easybuyafrica fee?
This is the fee for our service, and it's 5% from the online price which includes domestic shipping or domestic taxes.
What is the international shipping fee?
It's the shipping charges that we charge you to deliver the item from US, UK, UAE, India, or China to Tanzania, We charge you $10 per 1/2kg according to the gross weight only as we don't charge on dimensional weight, For order of more than one item we charge you on the total weight of your items not each item separately.
When do I pay the balance?
Total except the international shipping is due upon proceeding with the order and international shipping is due upon receiving the item(s).
Do you deliver the item(s) to my house?
Yes we do for specific fees depending on your house location.
Can you purchase from eBay,Ubid, or any other online auction site?
Yes, we bid on your behalf.
Can I buy from a website not listed in your Stores catalogue list?
Yes you can, these sites are only for your reference, but you can choose a website that we don't have in the list, but it has to be trusted.
What happens if I received my goods & they are damaged?
We do guarantee your shipment to reach you on the same condition that you bought which means that if you got your package damaged you get a full refund instantly.
Does Easybuyafrica cover/guarantee the manufacturing defects?
No, Easybuyafrica doesn't cover/guarantee the manufacturing defects.
What is your delivery commitment time?
We deliver the standard orders/items with standard shipping within 15 - 21 business days from its arrival to our US, UK, UAE, India, China office.
Do you provide shipping only service?
Yes we do, give us a call or send us your requirements to cs@easybuyafrica.com and allow us to help you.
What items can't be delivered through Easybuyafrica?
MISCELLANEOUS:
  • Musical instruments and some of its relatives.
  • Religious books.
  • Cigarettes, cigars, chewing tobacco, E cigarettes or other tobacco products.
  • Alcohol products / beverages.
  • Gambling apparatus, lottery tickets and other similar prize tickets
  • Products relating to the sex industry including sex toys, clothing, equipment, pornographic material and erotic publications.
  • Any religious products.
  • Fossils, Jewelry, Stones or stoneware, Marble or any stone derivative.
  • Toy Weapons, Paint Ball Guns and BB guns, Antique weapons, Knives and Swords, Fake grenades, Items that could be used as weapons, etc.

DRUGS:
  • Controlled chemicals: including substances which are precursors or chemicals for manufacture of dangerous drugs or psychotropic substances.
  • Narcotic drugs.
  • Unlicensed drugs.
  • Infectious substances.
  • Perfumes and sprays.
  • Loose lithium batteries.

FIREARMS AND EXPLOSIVE/DANGEROUS DEVICES:
  • Noxious, hazardous, inflammable including perfume, LI-Batteries, Firecrackers and fireworks, explosive or Offensive weapons, sharp items such as kitchen knives and swords, Irradiating apparatus and radioactive materials or may become noxious, hazardous, inflammable, explosive or offensive or radioactive or may become liable to cause damage to any person or property whatsoever whether prescribed by laws or otherwise.
  • Imitation arms including toy guns, toy pistols, hand grenades.
  • Ammunition and associated products.
  • Munitions of war.
  • Cigarette lighters of pistols or revolver shape.

Some of the items listed above can (like Music instruments) be handled with special shipping instructions/costing to be handled on a case-to-case basis.
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